Support/IT Specialist
Reference JO-239-2023
Your tasks:
Independent, qualified acceptance of telephone/written IT support requests on our
1st-level support hotline/support e-mail incl. categorisation and prioritisation of incoming
messages for further processing or direct problem solving
Recording, processing and documenting support cases in our ticket system
Error analysis and initiation of initial solutions through on-site or remote support
Reconfiguration of customer configurations (hardware and software)
Testing of firmware for our own brands
Preparation of repair and service orders
Handling of warranty and guarantee cases
Your profile:
sound knowledge in the field of IT and customer support
good analytical thinking skills for solving complex issues as well as service-oriented
and business management thinking and behaviour
open-mindedness towards the requirements of educational institutions
high level of commitment, motivation, flexibility and willingness to take responsibility
Class B driving licence
